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Head of Guest Service - £45,000 - £52,000 - Leisure + Gaming - East London

Head of Guest Service - £45,000 - £52,000 - Leisure + Gaming - East London
£45k - 52k per year + .

Ref: Travel/DA5527/31758


Head of Guest Service -  £45,000 - £52,000 – Leisure + Gaming – East London

The Head of Guest Services will assume responsibility for 3 duty manager shifts a week (may increase when required to cover holidays/absence etc). The duty management shifts are all about being visible leaders throughout the property in all customer-facing areas. Focused on the general operating floor management – not limited to creating and maintaining efficiencies, standards, compliance and issues within the organisation as well as ensuring that customer issues are properly handled. The duty management shifts shall provide a direct contact for any circumstances that arise out on the operating floor within any department and their ultimate responsibility is to ensure that the Casino operates as smoothly and efficiently as possible and that all customers have an enjoyable and satisfying experience. The duty management element of the role is responsible for

-          Maintaining a physical presence on the operating floor when on duty;

-          Working closely with various management positions – keeping them informed and supported at all times;

-          Addressing problems/concerns/standards immediately as they arise;

-          Completing mandatory compliance checklists whilst on duty;

-          Handling complaints and overseeing ejections to ensure they are carried out efficiently and in alignment with license conditions;

-          Liaising with customers base (dealing with situations; KYC; Audits etc);

-          Communicating and liaising with internal customers such as contractors or suppliers, representatives of the landlord, any relevant regulatory body, licensing authority, police or other emergency services, members of Newham Council and executive management;

-          Minimising risk.

-          Fully accountable for department understanding of operating license conditions; Gaming license entry conditions; liquor license conditions; SIA licensing conditions;

-          Ability to manage diversity through displaying robust leadership & management qualities

For more details contact David on 02077902666 or email

COREcruitment are experts in recruiting for the service sector. We currently have over 700 live roles across the UK, Middle East, Europe, North America, South East Asia, Africa and Australia. To view other great opportunities please check out our website at or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities.

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